Description : Tech Support Specialist  (130295) 

Job Description

About us

SafeCharge is a global payment technology company with extensive growth plans for European, Asian and American markets. SafeCharge has been in the payments industry for more than a decade providing technology based innovative payment solutions to a broad range of blue-chip clients. Our offices are spread across Europe, APAC, North and Latin America.

About the position

SafeCharge Sofia is looking for a Tech Support Specialist to join our international team. The person in this position should have strong technical knowledge and previous experience as support, preferably in B2B communication.

Responsibilities
  • Providing Tier 2 technical support services to clients by phone and email;
  • Investigating errors and logs and providing in-depth analysis for both clients and internal departments;
  • Alerting the NOC (Network Operations Center) and production teams about technical complains and incidents effecting company's customers and services;
  • Responding to events and various technical problems in real time on daily basis;
  • Acting as a focal point for a variety of customer issues, assisting multiple departments and diverting incoming requests to their appropriate department.
Requirements
  • Experience in technical customer support or 24/7 NOC in high-tech industry;
  • Experience in the online payment industry will be considered a significant advantage;
  • Experience working with international clients;
  • Technical background - analyzing and producing reports, investigating logs on a deep level, basic programming or web development skills, internet experience, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, etc.;
  • Ability to analyze problems quickly and find suitable solutions based on available resources;
  • Ability to speak and write succinctly about complex technical issues;
  • Fast learner, multi-tasker, tech-oriented;
  • Fluent English;
  • Team player.
We offer
  • A challenging job in a fast developing, international company;
  • Friendly work environment where you can thrive and develop your skills;
  • Career advancement possibilities;
  • Competitive remuneration package.

Please send your resume in English.
Location  Sofia
Published On  13/11/2019